Collections Calling:
Steps and Strategies for Telephone Collections
June 19/Oct 23
It’s a tough job, but somebody’s got to do it. In this session, you will learn the step-by-step process of making an effective collections call to maximize revenues as well as maintain customer satisfaction. This session will outline how to map out a plan of attack for various types of calls, how to gain control of the call from the opening, and how to successfully negotiate for a successful outcome. We’ll review the Fair Debt Standard Practices Act and its implications in the call center. Students will have opportunities to practice and critique collection techniques with several mock collections calls. You may just pay for this seminar with the next hour of collections calls using your new skills and knowledge!
Seminar attendees will learn to:
• Identify the various types of collections scenarios and what strategy to use for each.
• Describe ways to gain control of a call from opening to close.
• Outline the steps of successful negotiation, including key wording to navigate a successful outcome.
• Define the critical components of the Fair Debt Standard Practices Act that apply to telephone collections.
• Practice collection techniques to apply immediately on the job.
6/19/2008 11:00 AM EST
10/23/2008 11:00 AM EST
Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each