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Email Essentials: A Frontline Guide for Writing Effective Emails



 Presented By: The Call Center School: Online Classes


Email Essentials:
A Frontline Guide for Writing Effective Emails
June 12/Oct 16

An email interaction creates a lasting impression and legally binding document between your company and the customer. Poor writing skills can undermine the company’s credibility. On the other hand, effective email communications can enhance image and build customer loyalty and retention. Make sure your emails are free from grammatical errors, confusing wording, and unfriendly tones. This session will outline the steps to writing effective emails and will provide a template to follow for clear, concise communications, as well as a practical checklist of wordings and practices to avoid.

Seminar attendees will learn to:

• Describe how email communications can enhance or damage a customer relationship.
• Define the components of an effective email opening.
• Write complete sentences in a clear, active voice and avoid sentence fragments and improper grammar.
• Identify words and phrases that convey a personal tone.
• Outline commonly misspelled and misused words.

6/12/2008 11:00 AM EST
10/16/2008 11:00 AM EST


Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each


Quantity 

To register, please call 201-505-1743.

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