Managing Daily Service Levels:
An Intra-Day Guide to Managing Service and Performance
May 30/Oct 3
Everything is in place. You’ve forecasted workload according to best practices and created a staffing plan and set of schedules to efficiently match the workforce to the workload. But you know what they say about the best-laid plans. It’s critical to track how well the plan is working every single half-hour of every single day to ensure service goals are being met and employees are being utilized effectively. This session will outline the process of tracking performance within the day and provide overstaffing and understaffing reaction strategies should the plan go awry.
Seminar attendees will learn to:
• Identify the components and the process used to track daily performance.
• Outline the steps of developing a communications plan should changes in staffing be required.
• Identify reaction strategies from both a staffing and technology perspective.
• Outline the many types of intra-day activities that affect staff availability and how to track them.
• Identify the most critical measures of intra-day performance and when to use each one.
5/30/2008 11:00 AM EST
10/3/2008 11:00 AM EST
Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each