Teamwork Template:
Techniques for Building and Managing Teams
June 5/Oct 16
Most call center organizations are built around a team concept. In many centers these teams are no more than a group of people that happen to report to the same person, while in other centers, the team is an empowered, cohesive unit where each team member takes responsibility for the productivity and success of the group. In this class, supervisors and team managers will learn how to create and build a successful team, beginning with team charters and assignments. Team development will be discussed, including how to motivate team members to take on expanded roles and responsibilities.
Seminar attendees will learn to:
• Write a team charter to identify the team’s purpose and objectives.
• Organize a team matrix to outline member responsibilities and roles.
• Identify new skills that will be needed to be successful as a team member or leader.
• Describe ways to motivate individuals and the team as a whole.
• Identify most effective communications techniques to ensure cohesiveness and productivity.
6/5/2008 2:00 PM EST
10/16/2008 2:00 PM EST
Register Here for the next session in the series
Price $300/Monitor
Choose 5 or more classes- $275 each
Choose 10 classes from our Certification Course $250 each