– Keep pace with evolving multi-customer requirements to maintain a competitive edge
– Enhance level of productivity and flexibility to achieve customer care excellence through
Six Sigma improvements
– Continue to deliver on CSC's outsourcing value proposition: speed-to-market, access to
proven and shared infrastructure and capital management

Aspect EnsemblePro™, a unified contact center solution from Aspect Software, delivering advanced
multi-channel contact capabilities, provided the best total value over other solutions evaluated. Aspect
EnsemblePro enables CSC to differentiate itself from competitors and meet multi-client, multi-product
“private label” customer service needs for inbound call handling, interactive voice response (IVR),
predictive outbound dialing, unified reporting, skills-based routing and agent scripting, among many
other capabilities.

– Improved agent productivity 32 percent
– Increased inbound IVR call handling by 20 percent
– Reduced the load on agents enabling expanded service offerings
– Decreased agent training time from one month to one week
– Met Six Sigma quality goals through contact center operational improvements and best practices implementation
– Increased speed-to-market with new contact center technology