Telerx - Using Aspect Software™ solutions to gain the benefits of VoIP

• The Problem:
  
  – Provide clients with increased flexibility to expand
  – Leverage current infrastructure investments
  
  
• Solution:
  
  Combine Aspect® Uniphi Connect—an innovative hybrid solution that enables the deployment of both
  time-division multiplexing (TDM) and Internet Protocol (IP)-based agents on a single platform—with
  existing Aspect® CallCenter® ACDs, high-volume call routing solutions.
  
  
• Result:
  
  – Cost-effective global expansion
  – Maximum leveraging of capital investments
  – Virtual contact center capabilities
  – Access to new labor pools