Provide an excellent customer experience for customers in moments of extreme need.

An IVR-based survey that allows customers to provide immediate and confidential feedback. The IVRbased
survey functions using the Aspect® CallCenter® ACD to get every call to the right resources,
Aspect® Customer Self Service IVR™, which includes advanced capabilities that make using self-service
a better experience for customers and increase the number and type of transactions that can be
automated and Aspect® Enterprise Contact Server™ to link enterprise resources, coordinate customer
transactions, and unify business functions.

– Objective feedback directly from customers
– Improved agent performance
– Reduced total call-handling time by 16 seconds
– Improved customer service
– Higher employee morale