You Don’t Know What You’re Missing-The Trend Towards Full-Time Recording
Prepared by Industry Analyst Dick Bucci
The PELORUS Group
Call recording systems are becoming a staple in the modern call center. According to our research at the PELORUS Group, automated call recording systems are widely used in the nation’s 61,000 call centers. Over 80 percent of call centers with 500 or more agents and over 60 percent of call centers with 200 – 500 agents deploy automated call recording systems. Download the white paper now