Interior Concepts specializes in call center furniture, so our design experts work with call centers everyday to design productive and functional spaces. Given our daily focus in this market we are in a unique position to identify industry trends based on customer requests. Below are trends that we have identified through daily interactions with our customers.

U-Shaped Workstation Layouts –

We have seen a recent increase in u-shaped layouts. Consider u-shaped workstation layouts versus traditional straight runs for an updated look and ease of supervisor access to agents.

Designing for Data Security –

The need to protect data is an increasing concern. Lockable storage areas for CPU’s in the workstation add another deterrent to prevent data copying with flash drives or other devices and are a must for some of our customers.

Collaborative Workspaces –

Collaboration is changing the way that we work. Frequently small lounge areas are incorporated on the call center floor. These are comfortable informal where people can meet or relax during breaks.

Raised Height Supervisor Stations –

A standing height supervisor station with a stool height chair instead of a desk height chair gives the supervisor a better line of site to see the agents. This design is one of our most popular supervisor designs since it is both functional and cost effective.

Flexible Training Spaces –

Now more than ever, training rooms are multi-purpose spaces that are used for more than just initial agent training. Powered tables have increased in popularity because they provide a flexible solution that accommodates the necessary hardware used for training while creating an adaptable space.

Workstation Panel Heights –

Generally 42”-55” high panels are the most popular. A panel height of 42” will typically keep the agent’s face visible to the supervisors. A panel height of 46” typically covers agent’s mouths, but not eyes. Consider panel height during the station design to accommodate the center’s culture.

Workstation Depths –

With the trend of smaller footprints for workstations, slight design changes have been made to give agents their own defined space. For example, a 27-30” deep worksurface is used now in place of a 24” deep worksurface. Design tweaks have allowed for reduced station footprints while still giving agents a defined space.

Attention to Ergonomics –

Ergonomics is consistently an issue for workers that spend the majority of their day at a computer. The investment is ergonomics is an investment in employees, which can lead to reduced workers compensation claims and enhanced comfort and productivity.

Mesh Back Chairs –

As opposed to task chairs with solid backs, chairs with a mesh back can provide added comfort due to increased airflow that allows heat to dissipate. Mesh also has the ability to conform well to each individual’s specific body shape and size.

Natural Design Elements –

A visually appealing trend that can help to update the look of the entire center is to incorporate decorative acrylic panels that contain natural elements such as grass, leaves or bamboo. Incorporating plants among the workstation is also a popular practice in some sites.

Small design tweaks can give a center an up to date feel while maintaining functionality and aiding in productivity.