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Enterprise Connect 2018

CRMXchange

Presented By: CRMXchange



 CRMXchange Enterprise Connect Review

Gaylord Palms, Orlando, Florida

March 12-14, 2018

Delivering Critical Insights on the Contact Center Solutions that are Shaping the Market

Enterprise Connect is the premier showcase for communications and collaboration to help achieve business transformation. Much of the event’s focus is on IP Telephony, Unified Communications, and other issues central to enterprise networks. The conference and expo, which took place March 12-15, 2018, at the Gaylord Palms in Orlando, FL, also delves deep into technologies and deployment models for the contact center.  APIs for chatbots, artificial intelligence, and applications for using contextual information to better understand customer intent and behavior were at the forefront. Suppliers offered solutions to improve the digital customer experience as end users, consultants, and channel partners came to learn new ways to empower businesses to deploy new technologies more quickly and cost-effectively.

CRMXchange was on hand to meet with selected Enterprise Connect suppliers from the contact center space.  Sheri Greenhaus, Managing Partner, discussed how their solutions could make a difference to companies seeking to increase operating efficiency and improve customer satisfaction. This eBook presents brief summaries of their solutions and discusses what differentiates their offerings in the marketplace.

Featured Vendors:

CallTrackingMetrics      ---      MiaRec      ---      Red Box Recorders      ---      TTEC
                         
Voci   ---   ZaiLab   ---   IntelePeer   ---   Voxai
                         
Pypestream   ---   Vonage   ---   PCI Pal        

 

 Download the eBook now