CRE and CSQS Leadership Summit 2012
Hong Kong, 13-14 June 2012
Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve. APCSC jointly offers the most recognized global certifications for CRM, Customer Service, Contact Center, Support Services with global education partners and international membership organizations to set Standards World-Wide.
Customer Relationship Excellence & Customer Service Quality Standard Roundtables will be held once or twice a month in different places, including Hong Kong, Singapore, Taipei, Beijing, Shanghai, Kuala Lumpur, Guangzhou, etc. The speaker and panelists will share best practices on CSR, CRM customer experience management, knowledge management, Social media CRM with successful business cases and strategies. You and your colleagues and business partners are all welcomed to join the Roundtable to exchange and share your valuable experience with the participants from various industries to seek for more successful business insights, knowledge, and customer relationship excellence development.
The Customer Relationship Excellent (CRE) Awards has recognized many industry leaders and professionals for their customer centric service innovation. The participants have come from more international cities and business sectors in both corporate and individual categories, all demonstrating their business successes, best practices and leadership on CRE. The Awards is now opened for public nomination and application. The deadline of application is 15 December 2011.
CRE and CSQS Leadership Summit 2012 to be held in cosmopolitan Hong Kong on 13-14 June 2012 will provide an international platform for you to meet honorable guests of the Asia Pacific Customer Service Consortium, industry leaders and experts of the international leadership community. You may share your valuable insights about Customer Service and Customer Relationship Management with them and the winners of the Customer Relationship Excellence Awards.
APCSC also provides professional consultation services if you are looking to roll out a new contact center or re-engineer an existing one. We also provide customized training for a wide variety of contact center related topics. In order to provide you with better understanding and continuous enhancement of good customer service, we offer various training programs for our members. Our Global Certification programs including Certified CRM Director (CRMD), Certified Customer Relationship Management Manager (CRMM), Certified Customer Service Analyst and Auditor (CCSA), Certified Customer Service Professional (CCSP), Certified Contact Center Manager (CCCM), and Certified Contact Center Supervisor (CCCS) and other training programs will be offered for our members. The skills and knowledge learnt in APCSC’s Global Certification programs prepare for success, implement service improvements at the center, and create strong business impact to the companies’ bottom line.
For further information, please refer to our website: http://www.apcsc.com /. Please feel free to contact us at (852)2174-1428 or via email creawards@apcsc.com