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Chief Customer Officer Forum - Sydney


Chief Customer Officer Forum- Sydney

1-2 November, 2017

www.chiefcustomerofficersydney.com

Booking Page: http://www.chiefcustomerofficersydney.com/crmxchange-discount-offer/

Venue: Swissotel Sydney 

68 Market Street, Sydney, NSW 2000

http://www.swissotel.com/hotels/sydney

In today’s world customer centricity can no longer be an idea, but it has to be living philosophy of any organisation who is now dealing with customers that are more connected, more demanding and more informed than ever.   

As a CRMXchange reader we would like to offer you a 15% discount to attend: Simply enter in the Discount code: CCOCRMX when registering.  

Join over 50+ leading customer experience thought leaders at the 2nd Annual Chief Customer Officer Sydney, convening at the Swissotel on 1-2 November 2017,  sharing their insights into the emerging C-Suite and the strategic importance of a Chief Customer Officer. Will this role be the ultimate disruptor in C-Suite dynamics and operational excellence? See how organisations are aligning business objectives to strategic customer initiatives.  

The 2nd Annual Chief Customer Officer Sydney Conference is the only event to take an in-depth look at the role of the CCO, allowing attendees to tailor their own agenda, depending on where exactly in the CX transformation they are.

Key Themes

  • CX DESIGN: What can you learn from customers during the early buying phase so that they stay with you 
  • CONTACT CENTRES: Harnessing the voice of the customer 
  • DIGITAL: Managing the brand experience. Why cross channel interaction must be different for new and existing customers 
  • AI: CX, speed of maturity and the reality of AI, chatbots and everything in between
  • CUSTOMER VALUE PROPOSITION: What equals value in CX terms?

Agenda at a Glance 

  • 50+ SPEAKERS 
  • SPEED NETWORKING  
  • CEO KEYNOTE
  • CCO & CMO THINK TANKS 
  • 9 CCO TOP 10 TIPS ROUNDTABLES 
  • 15 INDUSTRY CASE STUDIES
  • FLASH TALKS 
  • TECHNOLOGY INNOVATION SPOTLIGHT 
  • PSYCHOLOGY & CONSUMER NEUROSCIENCE 
  • 3 DEDICATED STRATEGY, ALIGNMENT & GOVERNANCE TRACKS
  • PANEL DISCUSSIONS 
  • MASTERCLASSES 

    For more information visit: 

 Or Contact: info@coriniumintel.com

http://www.chiefcustomerofficersydney.com/crmxchange-discount-offer/