With so many people and so much activity, Contact Centers are a corporate environment in need of both coaching and workforce training programs. Programs should include one or more of the following:
With the proper curriculum, your company can expect the following results:
For further information click on a company's name.
ISC (Irene® Workforce Management)Since 1973, ISC has helped call centers and other points of customer contact achieve measurable improvements in performance through the effective use of people, work-process design and technology. ISC patented Workforce Management software, Irene®, was the first hosted system for delivering forecasting, scheduling, analytics and planning capabilities over the internet. Ongoing innovation has assured Irenes top-ranking status. With its long-term commitment to excellence in technology, training and support, ISC continues to advance the standards for performance in todays dynamic call center and communications industries. Member: Womens Business Enterprise National Council. For more information, please visit www.isc.com.
Improved Performance Group (IPG) provides customized sales training, leadership
training and pre-/post-sales support and development to companies around
the world. IPG was founded by noted sales expert Jonathan London
in 1994. Since then, the company trained more than 16,000 people in 23
countries. The company is known for enhancing sales for a wide range of
technology companies including companies that use technology to sell
their digital solutions. www.ipgtraining.com
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