Business Links

O.K. so they are not all business links, but we like them and we thought you would too.

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American Marketing Association

The Institute of Management and Administration

American Teleservices Association

Associacao Brasieleira Das Relacoes Empresa Cliente (ABRAREC)

Asociación Espanile de Expertos en Centros de Contacto con Clientes (AEECCC)

Call Center Association (Hong Kong)


China Call Center and CRM Association (CNCCA)

Communications Managers Association


Customer Contact Management Association (CCMA)

Direct Marketing Association

Hungarian Investment and Trade Development Agency (ITD)

Incoming Calls Management Institute


International Telecommunications Union 

ITIL, Help Desk, and Professional Skills Training and Certification Courses by Location  

Mexican Association of Marketing  

Malta Enterprise

The Society of Consumer Affairs Professionals in Business- An organization of individuals whose purpose is to foster and maintain the integrity of business in dealings with consumers; and to define and advance the consumer affairs profession.


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Business Sites:

Academic Info- Business Degrees, Schools & Resources Online

Addresses- for free people and email searches

At&T Toll Free - Software buyer's guide and community. Daily news, articles, tips and reports on CRM applications. Find CRM Software.

DM News Online- A trade publication covering the direct marketing industry. DM News Online is updated each business day with news about direct marketing.

Fast Area Code Look-Up - (U.S. and Canadian NPA/NXX search) You can find all types of legal forms at, search engine that crawls, collects and adds actual forms and form sites to it's database. IT & Telecommunications Brokerage for product and pricing information as well as consultation. Over 40 industry leading providers for voice, data, and Internet services.

LawTalk- Legal Related Search

One Look- A lookup service

MTD Management Training Courses Management development courses and programmes throughout the UK, Europe and the Middle East

Sales Horror Stories

Software UncoveredSoftware Uncovered- offers a simple, fast and free way for key finance, marketing, IT, HR and sales decision-makers to readily find and compare information about business software.

Trade Show Central- More than 50,000 trade shows

Find an Old Buddy- Locate a business or a friend

Largest Yellow Pages

Looking for a Lawyer

World Clock-Time Zones

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CRM/Contact Center Sites:

Angus TeleManagement Group- Expertise in business telecom


Australasian Call Centres- Will locate, for free, the right Australasian Call Centre to outsource your national and international programs - and save you up to 30% off campaign costs.

Business Monitor- Access to the world's business intelligence. Use it to your advantage at Business Monitor. an employment web site dedicated to call center professionals seeking employment opportunities and call center employers seeking qualified candidates.

Call Center Depot

Call CenterGuide


CallCenterTimes- provides transactional communications aimed at linking providers of call center products/services to call center decision makers. Monthly newsletter, yearly listing of call center decision makers, a buyer's guide and call center job openings.

The Call Center Learning Center- Comprehensive resources for call center managers including articles, books, benchmarking studies,vendor yellow pages, and updates on technologies and best practices for call centers.

CallCenter Ops- CallCenterOps is a site dedicated to providing information on operational issues for people working within the call center industry worldwide.

Career Shop- Search for jobs on the internet.

CRM Advocate- Case studies, press releases and CRM articles on the site.

CRM2day- is a premium resource center for professionals seeking for success in today's CRM business arena and analytical insight into the new Customer Economy.

CRM Community

CRM Daily- News from around the world

CRM Forum
Join the thousands of practitioners that have foundCRM.Talkto be an informative and useful communication tool allowing individuals and organizations to share their thoughts, problems, and questions about customer relationship management.Destination CRM

Customer Service Newsletter- This newsletter reports on practical, action-oriented techniques and tactics for improving call center operations.

The Customer Communicator- This monthly newsletter provides frontline reps with the skills, techniques and motivation they need to become productive members of the call center team.

The Customer Management Community (CMC)- Leading website for CRM in Europe

ECCS- European Centre for Customer Strategies - European CRM Portal

/uploadedImages/images/logo-greater-china-org.gifThe first CRM portal focused on Greater China - Mainland China, Hong Kong and Taiwan. They have unique articles and stories featuring on CRM development and news in the region. Their reporters located at Beijing, Shanghai, Shenzhen, Guangzhou, Hong Kong and Taipei. Global infield CRM elite advisors render professional advices to portal members. This site serves in English and Chinese. Up to date knowledge and reference for the helpdesk professional

/uploadedImages/images/ Presents an unbiased appraisal of the leading helpdesk software options, compares price, functionality and operating requirements.

The Help Desk Software Forum- A vendor independent interactive project to enable the free exchange of information between help desk users.

ITtoolbox CRM

Just Telephony Jobs, a jobsite dedicated exclusively to Telephony professionals

/uploadedImages/images/RM_logo_125w.gifRealMarket- RealMarket seeks to accelerate the acceptance of CRM solutions through education, awareness and example Publishers of RealMarket Today!, a free daily CRM mailcast, and RealMarket Live!, a weekly Internet webcast.

SSONThe Shared Services & Outsourcing Network (SSON) is the largest and most established community for over 10,000 shared services and outsourcing professionals.

Technology Guides- At you'll find an extensive series of Technology Guides that provide objective information and practical guidance on Communications & Networking, Internet, Data Warehousing, and Document Management technologies. Each Guide is written to assist IT and business professionals in making informed decisions about all aspects of technology application and strategic deployment.

TeleTalk- As Germany's first and only magazine with a clear focus on the field of ‘voice telephony and telephone services' TeleTalk reports monthly about the rapidly growing telecommunications industry in Germany: e.g. about the political and economical aspects, the services and features offered by the new telcos and Deutsche Telekom. TeleTalk analyses trends, shows possible applications and comments on market developments.


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