Roundtable Debate - Meeting Customer Needs in a MultiChannel World

Hosted by: Don Van Doren, Principal of UniComm Consulting

Participating Companies: Mark Lepko, President, North America, Altitude Software; Tony Fassette,Director Business Development SAP BCM in the Americas; George Despinic, Senior Global Marketing Manager, Contact Center Solutions, Siemens 

Many enterprises augment traditional voice channels by interacting with customers through email and webchat sessions today. But the explosion of social networking and the rise of more unified and integrated communications capabilities mean that companies must devise new approaches to meeting customer needs. In this debate, Don Van Doren, president of Vanguard Communications and principal of UniComm Consulting, leads a discussion on key issues and current trends in multichannel customer contact center.

What are the ? Join us for this enlightening discussion about what is new, as well as some of the challenges these capabilities raise.

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