Digital Transformation and Customer Service – What You Need to Know to be Successful
Live Date: October 19, 2017. PLEASE SIGN IN FOR RECORDING.
Presented by Vijai Shankar - Senior Director of Industry Marketing, 7
About the Webcast
Digital transformation. It’s disrupting every industry and impacting how you deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value – without driving additional costs.
Join our live webinar and learn:
• Why digital transformation needs to be a focus in customer service.
• How some top companies are using technology to maximize customer satisfaction and drive revenues.
• How to separate facts from fiction while transforming the digital customer experience.
About the Presenters
Vijai Shankar, Senior Director of Industry Marketing, 7
Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at 7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to 7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.