Donna Fluss Presents Her Findings in the
2006-2007 Quality Management/Liability Recording Product and Market Report
October 27th, 1:00 pm -2:00 pm Eastern
Abstract | Table of Contents | Order Information | Webcast
Donna Fluss, Principal of DMG Consulting LLC and the world’s leading expert on contact center quality management, liability recording, performance management, surveying and coaching applications and best practices, will host a virtual executive coffee hour. She will be available to answer all of your questions about these applications, the vendors who sell them, how to implement them and current best practices. This is your chance to ask an industry expert about the rapidly changing workforce optimization market and the benefits and challenges of implementing these applications. During the webcast, Donna will discuss the research and findings contained in DMG Consulting’s 2006 – 2007 Quality Management/Liability Recording Product and Market Report, published in August 2006. This 400-plus page annual Report provides the most in-depth, timely and accurate analysis of this market place. Users are invited to CRMXchange to purchase the entire Report, individual company reports, vendor functional comparisons or market share analysis through CRMXchange. Please submit your questions in advance, either to Donna Fluss at donna.fluss@dmgconsult.com or to Desiree Mills dmills@crmxchange.com You’re also welcome to submit questions via chat, during the webcast. http://crmxchange.raindance.com/iccdocs/seminarDesc.shtml?id=745224&mode=cal&tz=EST |