| |
| Who is etalk? |
| |
etalk is one of the largest providers of contact center quality management and speech analytics software and services for international, multi-site customer service operations.
Since 1983, etalk solutions have been used to build valuable, long-term customer relationships at more than 1,500 contact centers across 40 countries around the globe, spanning insurance, telecom, financial, healthcare, technology, utilities, hospitality and manufacturing companies.
|
| |
|
| Global, Enterprise Quality Management |
| |
The foundation of etalk’s contact center management system is Qfiniti™ Enterprise, a platform that provides a full range of functionality for large, multi-site call centers:
• Quality monitoring, including call capture and call logging
• Speech analysis
• Interaction assistance
• Agent evaluation
• Customer surveys
• Agent training
• Applicant screening
• Desktop monitoring
Qfiniti Enterprise is designed to integrate seamlessly with other contact center technologies, allowing you to implement a quality management program that builds upon and enhances your current systems. etalk delivers a unified, scalable, and centrally managed enterprise platform to help consistently ensure global quality across customer service and operations. A combination of software and services enables organizations to monitor, measure, and improve the performance delivered to their customers. |
| |
|
|
|
 |
Monitor and
Measure
etalk delivers the most powerful quality monitoring and agent evaluation tools available.
|
| |
Improve and
Understand
With Qfiniti Enterprise, call centers are gaining a true understanding of customer feedback and using this to improve customer retention and drive sales and marketing strategy.
|
| |
|
