We've all heard the announcements: "This call may be recorded for quality and training purposes." Many companies across diverse industries record some or all of their telephone traffic, but should they? Some states have laws regarding call recording, requiring consent from both parties being recorded. If there is not informed consent, you may be breaking the law in many states by recording a call to or from a person in that state. Other regulations, such as the compliance standards set by the Payment Card Industry (PCI) Council, have restrictions on the storage of and access to data that contains a credit card number.
Recorded calls and computer screens can often contain credit card numbers, and may be subject to the same security standards as other information systems. The jury is still out on the full impact these regulations have on call recording in business today. This CallCopy whitepaper takes a deeper look at the restrictions that may put your call logger at risk, and effective ways to mitigate that risk.