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Archives of Focus: Customer Column

Presented by Lior Arussy, Founder and President of Strativity Group

Use CRMXchange to help you to create successful interaction strategies. Read these columns presented by Lior Arussy, receiver of CRM Magazine's "2003 Influential Leaders" award. Just click on any column below to learn more about solutions that improve interactions and loyalty.

Employees Cynicism Kills Profits and Companies
- Presented by Strativity Group

The Perfect Way to Lose a $12,000 A Year Customer
- Presented by Strativity Group

Sales Centric Organizations - Selling Despite The Customers
- Presented by Strativity Group

Stop Selling – Innovate the Sales Experience
- Presented by Strativity Group

Customer Experience 2.0 – Tell An Inspiring Story – Engage Every Employee
- Presented by Strativity Group

Customer Experience 2.0 – A Disciplined Blueprint for Execution
- Presented by Strativity Group

Are You Ready for 2011 Customer?
- Presented by Strativity Group

VoC is not Customer Experience Management
- Presented by Strativity Group

The Social Experience – Respect Your Customers and Be Realistic
- Presented by Lior Arussy, Strativity Group

Knowledge Review-What Experience Would You Like With That
- Presented by Strativity Group

Lessons from a Japanese Customer Experience
- Presented by Lior Arussy, Strativity Group

Social CRM and Customer Experience – Are You Ready?
- Presented by Lior Arussy, Strativity Group

Customer Experience: Profit and Opportunity
- Presented by Strativity Group

Re-Evaluating Performance Evaluation
- Presented by Lior Arussy, Strativity Group

Where Does Innovation Come From?
- Presented by Strativity Group

Wanted – A Courageous CEO!
- Presented by Strativity Group

Voice Of Customer – Who Do You Listen To?
- Presented by Lior Arussy, Strativity Group

To Whom Are Customers Loyal?
- Presented by Lior Arussy, Strativity Group

Transforming to Become Customer Centric Organization
- Presented by Lior Arussy, Strativity Group

To Tweet or Not To Tweet: That’s NOT the Question Customer Experience and Social Media
- Presented by Lior Arussy, Strativity Group

Emotions – Now More Than Ever
- Presented by Lior Arussy, Strativity Group

The Financial Discipline of Customer Experience
- Presented by Lior Arussy, Strativity Group

Customers – Without Them We Are Nothing
- Presented by Strativity Group

Customer Loyalty: But to Whom?
- Presented by Lior Arussy, Strativity Group

The Lying Customers & Relationship Responsibilities
- Presented by Lior Arussy, Strativity Group

Customer Experience in Challenging Economic Times – Part 2
- Presented by Lior Arussy, Strativity Group

Customer Experience in Challenging Economic Times – Part 1
- Presented by Strativity Group

A Customer Experience Emergency – Call 911
- Presented by Lior Arussy, Strativity Group

The New Vs. Recycled Customer – A Customer Experience Challenge
- Presented by Lior Arussy, Strativity Group

The Starbucks Customer Experience – A Work in Progress
- Presented by Lior Arussy, Strativity Group

The Business Case for Customer Experience
- Presented by Lior Arussy, Strativity Group

Good Enough is NOT Customer Experience
- Presented by Lior Arussy, Strativity Group

Creating Amazing Customer Experience - Excellence or Consistency
- Presented by Lior Arussy, Strativity Group

Creating Organizational Excellence Through Customer Experience
- Presented by Lior Arussy, Strativity Group

The Starbucks Experience – Now What?
- Presented by Lior Arussy, Strativity Group

Customer Experience – Fulfilling the Promise
- Presented by Lior Arussy, Strativity Group

Do You Care About Your Customers’ Information?
- Presented by Lior Arussy, Strativity Group

Customer Experience and Price Pressure: Why Do Customers Routinely Seek Discounts?
- Presented by Lior Arussy, Strativity Group

In Customer Experience Change is Not an Option
- Presented by Lior Arussy, Strativity Group

The Personality of a Customer Experience Leader
- Presented by Lior Arussy, Strativity Group

Is Your Customer Smart or Stupid?
- Presented by Lior Arussy, Strativity Group

Customer Experience in Procedures and Processes or Why Customers Refuse To Follow The Rules?
- Presented by Lior Arussy, Strativity Group

The Language of Customer Experience
- Presented by Lior Arussy, Strativity Group