On Demand Webcast: Get Control of Call Center Operations (without creating an IT headache)

Presented By: Michael Kavanaugh, Client Training Specialist, ISC
Available: November 2006

Learn how workforce management applications delivered in the software-as-a-service model (used by Salesforce.com and others) helps companies like yours manage contact center staff operations easily and effectively without expensive software, months to install and configure, and costly customization and integration. Your IT staff and CFO will thank you (we promise)! You will learn:

• What is SaaS (and why should I care)?
  • Comparisons to other delivery methods
  • Advantages and Disadvantages
• How SaaS has helped three companies
• Commonly asked questions about SaaS, WFM

Michael Kavanaugh is a client training specialist at ISC where he helps call center managers to optimize their use of ISC's software-as-a-service and enterprise.

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