Presented by: Jake White, Marketing Director, HigherGround, Inc. and
Tyra Hattersley, Sr. Systems Engineer, SER Solutions, Inc.
Date: On Demand Available October 5th.
For many businesses, the primary interface between the company and its customers is the contact center. The nature of this relationship places a premium on ensuring the quality of call handling. However, quality assurance is a costly, time-consuming operation, and often hit or miss proposition.
Register for this webinar to learn how businesses have automated call monitoring for 100% of their call activities to evaluate and directly improve agent-customer interactions. Utilizing state-of-the-art call recording and speech recognition technologies call centers have the opportunity to maximize efficiencies and reduce operating costs – turning speech into money.
You will learn:
- Why companies record all voice interactions
- How to increase call quality by ensuring KPIs are being met
- How to uncover valuable customer information and motivators
- How to reduce operating costs by minimizing the need to manually monitor agent activities
Register for the Webcast.