Hosted by: Vicki Herrell, SWPP
Participating Companies: Aspect Software, IEX, InVision, OnviSource, Pipkins, and Verint® Witness Actionable Solutions™
On Demand: Live Date: July 9th, 2008
Many agents say that their schedule is the most important aspect of job satisfaction, even above compensation. So what can we, as workforce management professionals, do to make those schedules the best possible match for each agent, while making our service level goals at the same time? During this interactive discussion, we will discuss the many scheduling trends in today's call center, including performance-based scheduling, schedule bids, part-time schedules, weekend and holiday scheduling, and the schedule assignment process.
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