About Contactcentres.beHere at Contactcentres.be, the winds of change are sweeping through this brand new professional organisation and we are sure that the impact of these changes and initiatives will lead to a more vibrant, dynamic and supportive association, which will real value to the Contact Centre Manager in today's environment.
Contactcentres.be has been launched in June 2004, with the support of a few people interested in developing professionalism within the call centre industry and with the full Support of AGORIA a multisector federation representing companies active in different branches of industry.
Contactcentres.be is run by industry professionals on a voluntary basis. Board members are elected annually at the associations annual general meeting.
CONTACTCENTRES.BE is governed by people, with specific knowledge and experience to assist CONTACTCENTRES.BE objectives of improving professionalism in contact centres.
Foundation Partnership allows us to pull together a group of influential players, each representing a specific sector from industry and public sector. Our activity is supported by this group and their expertise allows us to keep abreast of changes and developments within the industry. The Founders group allows us to access a wide network of experience.
CONTACTCENTRES.BE is indebted to Board and Founders group for their input and support in achieving commonly agreed objectives.
CONTACTCENTRES.BE activity is governed by a 3 year strategy period which is initiated by the Board and communicated around all interested parties who have an input to CCA activities.
Founders Group
The Founders group is an established forum of both corporate and public sector influences. Its success to date can be demonstrated by the successful launch of the CONTACTCENTRES.BE Association.
Organisations investing in Foundation Partnership have the opportunity to participate in the benefits of corporate membership and are also invited to participate in a wider range of activities which assist CONTACTCENTRES.BE in promoting best practice and professionalism and offer the group the opportunity to be involved in driving the collective voice for the industry.