If you are interested in taking one of the courses that has already been completed, please call 201-505-1743.
COSTS
On Demand Sessions:
The total cost for each On Demand Judy session - - is $199 for your entire organization. You can view each webcast an unlimited number of times for 30 days. Members of the CRMI Membership Rewards Program(www.crmirewards.com) qualify for a 10% discount on pricing for these classes.
Live Sessions:
One Series
- $350 both classes per Series per internet connection
- $199 per internet connection for a single class per series
Both Series
You are welcome to gather as many associates as you want around one connection. We offer a 15% discount for a second internet connection from the same organization for the same class.
For more information call 201-505-1743 x12 or email dmills@crmxchange.com for more information.
HOW TO PARTICIPATE
You will need an Internet browser and a telephone line to participate. Once you register, you will receive an email with access instructions for the on-demand sessions and a workbook for this class. You will be able to view the presentation through your computer.
HOW CAN I INTERACT WITH THE TRAINER
There is a 30 minute consultation included with all Judy sessions. With your certification program, you will also receive a 30 minute consultation with Judy.
CANCELLATION POLICY
You may cancel a class 48 hours before the class begins. Any cancellations after that will be charged a 10% processing fee.
ABOUT THE TRAINER
Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer and author. Her personal philosophy of motivation through education and commitment shines clearly throughout her presentations.Judy began her career as a telephone sales representative and knows the business thoroughly. Through trial and error, she has learned what works and what doesn't work. With her roots in real estate sales, management and training, Judy branched out into motivational speaking and training for salespeople in many different business fields, and has been continually involved in this effort for the past 19 years. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide.
Judy communicates a totally positive approach to selling and solving sales problems. She strongly believes that effective communication is the most important ingredient to the sales success for any individual. Judy trains people to develop and perfect communication skills and delivers this information in an entertaining, optimistic way which has won her a place in the National Speakers Association and the Who's Who of National Speaking. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide.
Her client list includes such notables as IBM, American Express, Blue Cross/Blue Shield, Century 21, Pacific Telesis, Discover Card, US Bank, Sprint, SouthWestern Bell, Walt Disney World, Consortia, Inc., and numerous small and medium-size businesses.
Judy's goal is to make sales a more honorable, respected profession and to stamp out the telemarketing industry's poor image. Her training seminars groom contact center professionals to be absolutely great at what they do, because she works the human side of the sales interaction equation.
Ms. McKee is the author of The Sales Survival Guide, a handbook for daily motivation and activity planning; Scriptwriting for Effective Telemarketing; and her most recent publication Maximizing Customer Contact - How To Turn Customer Service Representatives Into Sales Achievers. Judy works with her partner in their business, McKee Motivation, located in Escondido, California.
TESTIMONIALS
"Thank you for a great seminar. My team gained many valuable tips and we heard you talk about us specifically in your presentation - which helped bring home the information. I have some team members eager to apply what they have learned and to share what they have learned with other team members!"
Armstrong Floor Products
"Your seminar was wonderful and refreshing! I am looking forward to many more in the future! I especially loved the tools you sent as a follow up to the seminar! This will be very useful for me.
Thanks again!"
Commonwealth Telephone Company
"I didn't want to let another minute go by before I let you know how much I enjoyed your presentation. You are a very talented public speaker."
San Diego Direct Marketing Association
"You are fabulous at training and consulting but who knew you would be able to help us to a 112% increase in sales."
21st Century Insurance
"In all of the years of my training and trying to teach customer service, I never knew anyone who could do it better.you can. The best part of your program? It works at home as well. I learned about life as well and telesales. I think you should call your course: The Psychology of Telesales Selling."
Care Credit
"My job has always been sales and telesales and now I know how to COACH IT! Thanks so much for the 5 step method and for "takin' it up a notch..I am impressed and now I am a better coach. Let the sales begin to grow".
Time Warner
"Judy you are a Godsend to this bank! We increased our sales on every customer service call. Our goal was to do 20% improvement. We did 47% improvement with the combination LAMA Technique and the Positive Coach Approach. WOW!"
USBank Corp.
* The book, slides, and copy of LAMA ( method of controlling the call) are one per organization
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