CRMXchange — Your Gateway to Enhancing the Customer Experience

Home > Columns > Legal Columns

Time-Share Firm Fined $900,000 for Telemarketing Calls



Presented By: Manatt Phelps and Phillips


Westgate Resorts, one of the country’s biggest time-share companies, will pay $900,000 to settle charges that it placed thousands of telemarketing calls to phone numbers listed on the national "Do Not Call" registry, the Federal Trade Commission announced last week.

The agency also announced that another time-share company, Accumen Management Services Inc., and its subsidiary, All in One Vacation Club, LLC, will pay $275,000 to settle similar charges. According to the FTC, Accumen placed telemarketing calls to consumers who had filled out entry forms for a sweepstakes to win vacation packages, many of whom were on the Do Not Call registry and did not agree to receive the pitches.

The Commission said Westgate purchased phone lists from an online lead generator that gathered contact information through offers on its Brandarama.com Web site. The two other companies named in the Westgate complaint are Central Florida Investments Inc. and CFI Sales and Marketing, LLC, which both did telemarketing for Westgate. The agency said it received several thousand complaints from consumers.

To date, the FTC has filed 40 Do Not Call cases against companies since the registry was introduced in June 2003. There are currently more than 167 million phone numbers on the Do Not Call list.



Return to List