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The Secret Ingredients to Agent Retention – Summer Retention Series
Session #1: Don’t Hire for Skill and Fire for Attitude!
Available June
Learn best practices to hire and select the right people for the job.
When hiring, don’t just look for skill. Your employees also need to like and appreciate the job that they are hired for. Hiring for skills alone is not only time consuming but also exhausting for your HR department. In addition, your mangers have the impossible job of retaining people who have neither incentive nor motivation to get the job done.
In this course Judy McKee will share ideas and best practices of the companies that have less than 10% turnover.
You will learn:
° 5 Questions that will clue you into the applicant’s attitude
° How to profile the job for highest and best results for your company.
° How to match the values of the agent to the job profile and the company goals.