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Using Balanced Scorecards to Motivate Agents and Achieve Enterprise Goals



 Presented By: KnoahSoft


Agents want feedback about their performance; they want to know what they do well and how to do a better job. Many contact centers invest a great deal of time and effort in providing agents with timely feedback about standard KPIs but don't go beyond that. In this whitepaper you'll learn how to use balanced scorecards to motivate agents, gather actionable feedback, and achieve enterprise goals.

 

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