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Case Study - World's Largest Voice Biometrics Rollout Improves CSAT and Lowers Operating Costs

 Presented By: Nuance

In this case study, see how Turkcell Global Bilgi uses voice biometric technology to dramatically reduce customers' identity verification time and deliver an improved customer experience. 

Turkcell Global Bilgi, which handles more than 120 million contacts each year through its IVR, needed an innovative approach to verify callers' identity and lower contact center call times without negatively impacting customer satisfaction.

Download this case study to learn how voice biometric technology helped Turkcell Global Bilgi:

Reduce customers' verification process time by at least 20 seconds, dramatically reducing the total call duration and agent talk time.
Reduce the potential for fraud and identity theft, while creating more convenient, natural service experiences for customers.
Successfully verify the identity of over 10 million callers, making the application both the world's fastest ramping voice signature application and largest voice biometric solution.

Plus, get the details behind the decision process, architecture and rollout of the voice biometric deployment! 



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