The Payment Card Industry (PCI) Data Security Standard (DSS) has gained significant attention in the market. This is due in part to the popularity of payment cards in today's society alongside the prevalence of identity theft. Now more than ever, organizations are required to effectively protect privacy or face penalties enforced by credit card companies. This whitepaper provides critical details about the PCI DSS, how it affects call recording applications and what you can do to ensure your contact center operates in compliance with the PCI DSS.
- What is PCI
- PCI's Impact on Call Recording
- Data Storage Guidelines
- The Importance of Blackouts & Encryption
- Best Practices & Recommendations
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