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Enterprise Feedback Management Solutions Offer New Insight into Customers and Employees



 Presented By: Verint® Systems


These days, organizations are increasingly interested in capturing the “voice of the customer” to help them better understand customer sentiments and fuel customer retention programs. In this insightful article, industry analyst Bill Durr of Verint Systems examines how enterprise feedback management software can help organizations with this task - as well as gain insight into employee sentiment.

 

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