This whitepaper isolates four factors (recruitment challenges, job design, candidate evaluation, and business alignment) that drive a culture of attrition, reviews the financial cost of attrition, and examines three case studies from customer care outsourcing firms. The case studies presented highlight the utility of applying solutions in the four focal areas. Most notably, this review illustrates a trend whereby the return on investment increases in proportion to the number of focal areas addressed in the applied solution.