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Managing Global Contact - Trends, Challenges and Technology



 Presented By: VoltDelta


More than 200 international contact center professionals with decision making authority responded to a VoltDelta survey regarding their challenges in managing contact centers beyond North America. This exclusive research commissioned by VoltDelta delivers important insight into language support, cultural differences, performance measurement, geographic variance and technology factors that are not consistent across borders and time zones. The White Paper resulting from this study also identifies strategies for expanding contact center customer support beyond US boundaries.

 

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