The current legal landscape for call recording consists of numerous federal laws and industry mandates. It is important for contact center professionals to have a comprehensive resource that provides general information and guidance on best practices necessary to achieve and maintain compliance and verification.
“Call Recording and the Law” is the first comprehensive, 38-page guide to address several of the laws and requirements that impact contact center operations including:
* Consent-to-Record Laws
* Telemarketing Sales Rule
* Truth-in-Lending Act
* Fair Debt Collection Practices Act
* Verification and eDiscovery
* Payment Card Industry Compliance
* HIPAA
* Sarbanes-Oxley
The compendium is sponsored by HigherGround, Inc. and written by Dick Bucci, Senior Consultant for The PELORUS Group. Mr. Bucci specializes in contact center technologies and has authored eight in-depth reports on workforce optimization applications and numerous articles and white papers. Dick is also managing director of Technology Marketing Associates, a marketing consulting firm. He has over 30 years of experience in the telecommunications industry.