Have you heard good things about Speech Analytics, but still wonder how it works and if it can produce solid business benefits for your Contact Center? Would you like an explanation of Speech Analytics from an independent Analyst instead of a vendor, but you're having trouble justifying the high price of most Analyst reports on the subject?
If so, good news: ContactBabel, the leading independent Analyst firm for the Contact Center industry, has just published the definitive guide to Speech Analytics, and has made it available free-of-charge.
"The Inner Circle Guide to Speech Analytics", sponsored by UTOPY but independently researched and written by ContactBabel, thoroughly explains everything you need to know about Speech Analytics, including:
• The Technology of Speech Analytics
• The Business Benefits of Speech Analytics
• Building a Business Case for Speech Analytics
• The Implementation and Use of Speech Analytics
• The Market Landscape of Speech Analytics
• Future Directions for Speech Analytics
CLICK HERE FOR THE INNER CIRCLE GUIDE TO SPEECH ANALYTICS
About ContactBabel
If you have a question about how the contact center industry works, or where it's heading, we have the answer. Our major ongoing primary research projects match our experience analyzing the contact center industry. We understand how technology, people and process work together, and what their future holds. We help solution providers develop their marketing strategies and talk to the right prospects. We've shown governments how the global contact center industry will change and affect their nation. We help contact centers understand how to improve, and what their customers think of them.
If you have a question about your company's future in the contact center industry, we can help you.
About UTOPY
UTOPY provides Voice of the Customer and Contact Center Performance Optimization solutions powered by Speech Analytics. Leveraging the best approach for every business need, UTOPY provides a patented method of direct phrase recognition for speech categorization as well as speech-to-text transcription for search and automatic discovery. UTOPY’s Speech Analytics platform is built on the most robust base speech recognition engine available, which can recognize speech in 58 different languages (twice as many as the nearest competitor). UTOPY also offers the only Speech Analytics-driven QM and Coaching applications, and the fastest ROI in the industry.