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IVR in an Omni-Channel World – What you need to know

Nuance

Presented By: Nuance



IVR in an Omni-Channel World – What you need to know

Far too many companies today assume their dated IVRs are “good enough” and favor investments in digital service channels. The reality? Customers still call your IVR – and depend on it more than ever to resolve complex issues they can’t address through Web, mobile or social channels. Download the "IVR in an Omni-channel World" guide to understand what customers expect from your IVR, and how to deliver. 

You’ll learn:
•Why IVR has become the de-facto escalation channel that you cannot afford to ignore
•How new IVR technologies like voice biometrics, IVR-to-SMS and visual IVR can meet even the most demanding customer expectations
•The business impact of a less-than-stellar IVR – from customer loyalty to your bottom line

It doesn’t matter how good your digital service channels perform if your IVR delivers a subpar experience – that’s what customers will remember. Don’t let your IVR be the weakest link in your customer service strategy. Download the "IVR in an Omni-channel World" guide today.

Get the Guide
http://engage.nuance.com/ivr-in-omnichannel-world-guide?cid=7010W000002S1OHQA0&ls=Email&rs=Promotional&offer=CRMX&ot=guidea