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The Value in Naysayer Feedback - Actionable Steps to Improve Customer Experience for Contact Centers



 Presented By: Intradiem


There’s a bunch of talk about improving the customer experience – but what actions can your call center take to make a difference? Read this paper to gain practical advice from two industry experts: Greg Levin provides three features of world-class C-Sat measurement programs and advice for using customer satisfaction data; and Jeanne Bliss talks about incorporating and using negative customer feedback and offers three action items for your call center to put into practice.

 

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