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Communicate in Context to Build Your Brand

 Presented By: Virtual Hold

Transforming the Customer Experience through a Contextual Multichannel Strategy 


Consumers use multiple channels to do business with your company, and for many companies, those channels are loosely integrated at best. But if you have a multichannel conversation strategy, you can differentiate your brand, enhance the customer experience and help customers win. A great customer experience is one that harmoniously assists the customer in achieving their personal, in-the-moment goals. In this white paper you will learn about:

• How to identify customer self-service dead ends.
• How to use a multichannel callback solution as part of a conversation strategy to help customers win.
• How to use callback with context to bridge the gap between all self service applications and real people who can help.



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