Small and Medium Business contact centers and branch office operations face a dilemma when confronted with the need for 100%, regulatory-driven call recording: incur the expenses to acquire, operate and maintain a reliable comprehensive system, or risk the fees, fines and penalties of non-compliance actions or lawsuits. This paper examines the minimum requirements a small or medium sized contact center or branch office would require in terms of technology to properly comply with the most universally applied regulations in the financial services and health sectors. Sign in to read now