A fundamental rule of business is that “you cannot manage what you cannot measure.” But for years this basic tenet has been overlooked in back offices. Now that these groups have caught the attention of senior executives, it’s time to make investments in improving the measurement and management of back office performance. There are new tools to get the job done and help you power up your group’s performance: functionally rich desktop analytics solutions and performance management applications. These solutions are already making significant improvements for a growing number of industries and companies.
Read this whitepaper to learn:
How to address the challenges confronting back-office managers and executives
Top back-office goals and objectives for 2013
How desktop analytics provides visibility into back-office staff performance
The role and benefits of performance management for back-offices
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