Gain real-time visibility and control to proactively manage customer experiences.
To thrive in today's highly competitive business environment, companies need innovative approaches to attract and retain customers. Why? Because customers are more sophisticated and have higher expectations than ever. They always want better products and services. But given how quickly products and services are commoditized today, what truly sets your company apart is customer service. The problem is, too often, companies find out about service problems too late — or they can't make quick changes that get things running smoothly again.
What about your contact center?
-- Do you know when your service levels are being affected?
--How quickly can you identify the root causes of problems?
--Once you're aware of a problem, how quickly can you implement changes that improve service levels?
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