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Quality Assurance Call Center Buyer's Guide
Presented By: VPI
Knowing What to Look for Up-Front is Essential in Selecting the Right Quality Assurance Solution for Your Needs
Traditional quality assurance (QA), which has been primarily focused on monitoring and improving internal agent quality and compliance for the past 30 years, is now also being used to uncover valuable insights to improve business operations and customer satisfaction. The emergence of workflow automation and embedded analytics with new QA solutions are helping customer facing organizations around the world reduce the manual steps required by most traditional QA programs by 60 to 80 percent. Better yet, the latest QA solutions take you straight to what really matters - delivering insight into critical business issues and opportunities to improve customer experience and revenue outcomes.
Download Your Complimentary Buyer's Guide to find out:
Key criteria to use when evaluating vendors and solutions.
Top 10 must-have quality assurance solution capabilities.
How to reduce your Total Cost of Ownership (TCO).