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The Post-Recession Call Center – The Focus, the Spend and the Opportunity

 Presented By: Intradiem

Learn how to prioritize your investments and tactics to ensure you are positioned for the inevitable upswing and equipped to manage increasing demands in the meantime. 

Based on a survey of more than 100 call centers, this paper outlines:
•     How call centers intend to meet the mandates of the coming year
•     Where the biggest opportunities for improvement are
•     What investments and tactics are planned in 2010 by size and industry
•     Why talent management plays an important part

Read this report now.


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