Learn how to prioritize your investments and tactics to ensure you are positioned for the inevitable upswing and equipped to manage increasing demands in the meantime.
Based on a survey of more than 100 call centers, this paper outlines:
• How call centers intend to meet the mandates of the coming year
• Where the biggest opportunities for improvement are
• What investments and tactics are planned in 2010 by size and industry
• Why talent management plays an important part
Read this report now.