Smart hiring managers, in contact centers and elsewhere, know that to find the right employees for their organization, it's important to look beyond an applicant's basic technical skills.  They also need to evaluate and measure candidates' behavioral competencies.

Based on recent extensive job analysis research in the contact center industry, FurstPerson has found that there are common competencies which are often important across all job families, and some which are more specific to a job family or type. Download Now