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"Using Selection Advantage, we placed 3,149 customer service reps in an 18-month period of time and saw an 83% retention rate.”
– Pat Vanderpool, TechConex |
Selection AdvantageTM helps you hire The Right People by measuring the critical competencies required for success: customer service, problem solving, investigative skills, influence, and speed & multi-tasking. Successful contact centers that use Selection Advantage: Choose candidates based on competency Know future performance in advance Have assurance that an applicant will add value Offer candidates a preview of contact center work experience
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Contact Centers Need The Right People So They Can…
- Improve Customer Satisfaction
- Resolve Conflicts Effectively
- Control Outcome of Call
- Up-sell and Cross-sell Customers
- Increase Customer Retention
- Add Value to the Organization
How Does Select Advantage Work? A Single, Convenient Skills Assessment Tool Simulates Call Center Environment Diverse and Validated Evaluation Criteria Simplified Reports with Comprehensive Analysis Accessible Anywhere there is an Internet Connection
“The result of using Selection Advantage has been reflected in our improved Customer Service Metrics.”– Greg Marrs, Hearth & Home Technologies Click here to view our brief product demonstration now or call us to learn more 877-523-8208.
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