Moderator: John Kelly, Editor-in-chief of Speech Technology Magazine
Participating Companies: Brian L. Garr, Program Director, Call Center and Voice Portal Segment, IBM Application and Infrastructure Middleware; Tim Moynihan, Director, Product Marketing, Intel Modular Communications Platforms Division; Dan Faulkner, Senior Manager of Solutions Marketing, Nuance; Clint Patterson, Director of Marketing, Microsoft Speech Server
Date: Date: December 5th, 1:00 PM – 2:30 PM Eastern
Join this lively exchange between industry leaders as they provide their thoughts on what will drive speech technologies for 2006. We will examine current issues such as:
- what can be done to improve your caller’s experience,
- what is being done to make speech easier and cheaper to deploy,
- the impact of VoIP on speech implementations,
- issues to avoid when deploying your speech application,
- what changes to expect from industry players,
- what can be done to improve callers opinion of automated self service,
The participants are leading speech technologies providers and have been involved in deploying the majority of speech applications over the past five years. This exchange offers contact center managers a chance to get ahead of the curve for 2005 and avoid the pitfalls that occur when you deploy a system your callers will not use.
Speech Technology Magazine is the leading independent publication covering speech technologies.
Fill out the form and you will be taken to the debate.