Your opinion counts! You are invited to participate in DMG Consulting’s research study on Voice Self-Service solutions. Your survey responses will be used to report on how companies are using voice self service to improve the customer experience and reduce operating expenses.

The online survey will take five minutes to complete and your responses will remain strictly confidential. DMG Consulting will not contact you about your responses nor will we share your responses with anyone.

The deadline for the survey is October 15th, 2009.

To thank you for your participation, you will receive a free copy of the final report which will allow you to benchmark your contact center and company against others using IVR solutions.

To participate, please click on the survey link below.

Take the Survey Now 

DMG Consulting LLC is an independent research, advisory and consulting firm that provides strategic and tactical advice to contact center managers, vendors and the financial community about the contact center and analytics markets.

We encourage you to participate in the survey or forward this e-mail to the appropriate person in your organization.

If you have any questions about this study, please contact Deborah Navarra of DMG Consulting at deborah.navarra@dmgconsult.com or 516.628.1098.

Thanks for your time!