Tech Showcase - Advancements in Quality Assurance
Presented By: Aspect
Webcast recorded on Feb 23. Available to view by signing in.
Presented by Magdi Khalil, Quality and Analytics Product Evangelist, Aspect Software
About the Presenters
Magdi Khalil, Quality and Analytics Product Evangelist, Aspect Software
Magdi is a 14-year veteran in the WFO. Having been on both the customer and the software provider side, Magdi brings a unique perspective that blends creativity with practicality. He focuses on applying a holistic approach on the value of these advanced applications in the contact center and back office.