About the Webcast
Companies lose over $62 billion a year in business due to
poor customer support experiences.
Convoluted systems, endless hold times, and
multiple transfers without context all play a role. This webcast will
demonstrate how an integrated voice and chat platform that creates a holistic
experience can lead to higher satisfaction, increased revenue, and more repeat
Join us as we demonstrate the benefits of a solution that offers complete
native integration in every channel and seamless integration with your current
CRM. You will see such key capabilities as:
• Provide conversations that requires less customer effort with more personalized interactions eliminating customer frustration.
• Present agents with key customer insights before picking up the call in order to solve problems instantly.
• Deliver on-demand as well as multi-channel interaction in the same solution.
Hear how to achieve higher FCR, reduced handle time and lower costs.
About the Presenters
Anand Janefalkar , Founder and CEO of UJET, Inc.
As Founder and CEO of UJET, Inc.,
Anand Janefalkar has 15 years of experience in the technology industry and has
served as a technical advisor for various startups in the Bay Area. Prior to
founding UJET, he served as Senior Engineering Manager at Jawbone, and also
previously contributed to multiple high profile projects at Motorola.
Anand received a Bachelor of
Engineering, Electronics from Mumbai University and a Master of Science,
Telecommunications from Southern Methodist University.