Tech Showcase - VHT - How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction
On Demand: August 2015
Presented by Jeremy Starcher, VP of Business Development, VHT
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Research shows that 72% of customers are frustrated with the inconsistent service they receive across multiple contact channels. Additional reports indicate 89% of customers will quit doing business with a company after just one bad experience.
In 30 minutes we show you how to bridge the gap between your customer's self-service and subsequent agent-assisted-service across multiple channels. These solutions increase both customer satisfaction levels as well as contact center efficiencies. This demo will focus on implementing a mobile initiated callback solution and how to offer Scheduled Callback to improve the customer experience. In addition, we demonstrate how to lower customer effort and how to use customer data to improve first call resolution.
About the Speaker:
Jeremy Starcher, VP of Business Development
Jeremy has over 18 years of experience in the contact center space and is well-known for his authority on callback response technologies and cross-channel communications. Jeremy is currently Vice President of Business Development & Hosted Strategies where he focuses on monitoring new customer experience technology trends and impacts to business/call center dynamics.